Frequently Asked Questions
Everything you need to know about your Première Peau experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Please contact our support team to initiate a return authorization.
Are your products ethically sourced?
Yes, at Première Peau, we prioritize ethical manufacturing and sustainable sourcing. We work closely with our suppliers to ensure fair labor practices and high-quality material standards.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
Can I track my shipment in real-time?
Absolutely. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Do you offer gift wrapping services?
Yes, we offer premium gift wrapping for a small additional fee. You can select this option at checkout and include a personalized message for the recipient.